Supporting Immigrant Families

classroom with elementary school students

The Department of Education (DOE) and the Mayor’s Office are committed to protecting the right of every student to attend public school, regardless of immigration status, national origin, or religion. The United States Supreme Court has also recognized the importance of public education for all students, including undocumented students.

We want you to know that the DOE:

  • Does not permit federal agents, including Immigration and Customs Enforcement (ICE), to enter schools, except when absolutely required by law;
  • Does not track immigration status of students or family members, and will not release student information unless absolutely required to by law; and
  • Will continue to ensure that all students get a quality education.
  • Public schools are at the center of our democracy, and New York City schools remain safe places for all students, families, and educators.

Read the Chancellor's Letter to Families.

Get the translated versions of the Chancellor's Letter, the Protecting Immigrant Families flyer, and the Protocol for Non-Local Law Enforcement on the InfoHub.

Protect Your Family

Update Your Information at Your Child’s School

Provide emergency contact information to your child’s school that includes the names and telephone numbers of adults (for example, relatives, friends, babysitters, neighbors, or other school parents) who can pick up your child in your absence. This includes any pre-K, child care, or after-school program that your child attends.

Appoint a Standby Guardian

Parents and legal guardians can apply to have a court appoint a standby guardian in case a child’s caregiver is detained or deported by ICE. To learn more, call 311 and say “ActionNYC” to connect with free and safe immigration legal help.

Respect for All

No child should feel unsafe at school, which is why the DOE is committed to maintaining a safe and supportive learning environment that is free from harassment, intimidation, bullying, and discrimination. If your child tells you of feeling bullied or harassed, please report it immediately to school staff.

  • For more information about the several ways to report bullying, visit our Respect for All page.

Know your Rights

Confidentiality

The DOE does not ask about or track the immigration status of students or family members. Our personnel will not keep any documentation related to immigration status that you may give them. Unless absolutely required by law, DOE staff will not share student information.

Language Access

To help you learn important information and communicate with your child’s school, the DOE provides free translation services in Spanish, Chinese, Bengali, Arabic, Russian, Urdu, Haitian Creole, French, and Korean, as well as interpretation in over 200 languages.

Safe Schools

To maintain a safe environment for all students, non-local law enforcement officers, including Immigration and Customs Enforcement (ICE) personnel, are not allowed to enter DOE schools except when required by law, and only after the school has consulted with DOE lawyers.

What happens if an ICE officer shows up at a school?

The School Safety Agent will call the principal, who will meet the officer at the safety desk. The principal will tell the officer that he or she must wait outside of the school building while the principal talks with DOE lawyers.

The principal will speak with DOE lawyers and notify the parent or guardian. ICE officers will only be allowed to enter if they have a valid judicial warrant or if certain types of emergencies occur that require urgent action.

Can I visit my child’s school if I am undocumented?

Yes. To visit a DOE school, you need to have an official form of photo identification. The DOE accepts IDNYC, the free municipal ID card issued by NYC to all New Yorkers. IDNYC does not collect immigration status information.

Additional Resources

  • Mayor’s Office of Immigrant Affairs - Has information to help you know your rights, Call 311 or visit Know Your Rights: Federal Immigration Enforcement
  • ActionNYC - ActionNYC is a program that offers free, safe immigration legal help from trusted community organizations in your language.
    • To make an appointment, call 800-354-0365 between 9AM and 6PM, Monday through Friday, or call 311 and say “ActionNYC.”
  • ThriveNYC - If you’re feeling anxious, stressed, or depressed, help is available. You are not alone. ThriveNYC will give you access to mental health support services in your language.
    • Call 888-NYC-WELL or text “WELL” to 65173.
  • Consumer Protection Tips for Immigrants - The NYC Department of Consumer Affairs (DCA) created these tips to educate immigrants about their rights and where to turn for help.

Frequently Asked Questions

Can undocumented children go to school in NYC?

Yes. Every child in New York City has a right to a public school education, regardless of immigration status. Children age 4 or turning 4 are eligible for Pre-K and all residents have the right to attend public school from age 5 until graduation or until the end of the school year when they turn 21. DOE employees will not ask about immigration status. If they do learn about immigration status, they must keep it confidential.

Can I visit my child’s school if I am undocumented?

Yes. To visit a DOE school, you need to have an official form of photo identification. The DOE accepts IDNYC, the free municipal ID card issued by New York City to all New Yorkers. IDNYC does not collect immigration status information. You can sign up for a free IDNYC card at nyc.gov/idnyc.

I am not a U.S. citizen. Should I be worried about deportation?

Immigration law can be very complicated and every individual’s case is different. If you are not sure about how recent immigration announcements affect your ability to stay and work lawfully in the U.S., you should speak to an immigration attorney to understand your options. Call 311 and say "immigration legal help" for an appointment for free, safe immigration legal help.

Does the City participate in immigration enforcement?

The City does not conduct immigration enforcement actions. The federal government handles immigration enforcement. The City’s confidentiality policy, which protects immigration status and other confidential information, is meant to keep the City a safe and welcoming place for all residents, including undocumented immigrants.

Can I feel safe calling the police for help?

Yes. The NYPD does not ask about the immigration status of crime victims, witnesses, or other people who ask for help. Anyone who has been the victim of a crime, including a hate crime, should contact the NYPD at 911 or to contact the NYPD Hate Crimes Task Force directly, call 646-610-5267.

What are my rights with Immigration and Customs Enforcement (ICE)?

If you have concerns about ICE or would like more information on your rights or what you can do to prepare, talk to an immigration attorney. A number of non-profit organizations offer high quality, free or low-cost legal screenings for immigrants in New York City seeking immigration law help, including through the ActionNYC program. Call 311 and say "immigration legal help" for an appointment for free, safe immigration legal help.

Are federal law enforcement officers, including immigration officers, allowed to enter NYC public schools?

Current federal policy limits immigration-related arrests, interviews, searches, and surveillance at sensitive locations, which include schools. Federal law enforcement officers, including immigration officers, will only be permitted to enter DOE schools when absolutely required by law, and only after a school has consulted with DOE lawyers. If an ICE officer goes to a school for immigration enforcement purposes, the School Safety Agent will call the principal, who will meet the ICE officer at the safety desk. The principal will advise the officer that he/she must wait outside of the school building while the principal consults with DOE lawyers. The principal will also notify the parent or guardian after consulting with DOE lawyers. Generally speaking, federal law enforcement officers will only be permitted to enter when they have proper judicial warrants or in the very rare situation where certain types of emergencies exist and require urgent action.

What happens if a child is not picked up from school because the parent/guardian is arrested/deported?

If a child is not picked up from school, schools will follow regular protocols and the principal or designee will call the names listed on the emergency contact information card. If the school cannot reach any of the contacts during a reasonable time period, most schools will contact their local police precinct, who will take appropriate follow up action, which may include a wellness visit at the child’s home. If still no one has been reached, the precinct will take the child into their care and continue to try to reach an emergency contact, or may contact the Administration for Children’s Service (ACS).

Is there something I can do to make sure my children are protected?

Take the time to update the emergency contact information at your child’s school to add names and telephone numbers of adults (for example, family members, friends, babysitters, neighbors, or other school parents) who can pick up your child in your absence. Do this for your school, pre-k, childcare program and any after-school program your child participates in.

Where can I get legal help about immigration?

Immigration law is complicated. You can find a trustworthy, qualified immigration attorney to help you with your immigration matters. Avoid immigration fraud: anyone who is not a lawyer may not provide legal help. A number of non-profit organizations offer high quality, free or low-cost legal screenings for immigrants in New York City, including through the ActionNYC program.

This free screening can connect you to a qualified immigration lawyer and can help you avoid fraud. Call 311 and say "immigration legal help."

What kinds of City services are available to me and my family?

Most City services are available to all New Yorkers, including undocumented immigrants, like going to school or using the health care system or other services. City employees will not ask immigration status unless it is necessary to do their jobs. They must keep immigration status confidential.

  • IDNYC – IDNYC is the City’s identification card for all New Yorkers. IDNYC does not collect immigration status information. Make an appointment at nyc.gov/idnyc.
  • Health care
    • Low-cost emergency and non-emergency health care is available to all at public hospitals and clinics and at other affordable clinics. Call 311 for more information.
    • NYC Well is a free, confidential connection to mental health care in more than 200 languages, any time of day. Call 1-888-NYC-Well, text WELL to 65173, or go to www.nyc.gov/nycwell.
  • Child care – Low-income families with children age 6 weeks through 12 years old can get free or low-cost child care. Call 311 for more information.
  • Emergency food and shelter – Locations across NYC provide free food to people in need. The Homebase program can help residents avoid entering the shelter system. Call 311 for more information.

What should I do if I feel like my child or I have been the victim of discrimination or harassment?

New Yorkers have the right to be free from unlawful discrimination, retaliation, and harassment, in the workplace, housing and public places, including public schools. For more information or to report an incident, contact the Respect for All (RFA) liaison in a school, call 311, or call the NYC Commission on Human Rights hotline at 718-722-3131.

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