There are many ways to stay connected with your child's education classroom, school, and the Department of Education. You can call, write or sign up for alerts and emails. Find out how to get help and ways to talk to us!
1. Start with your Teacher
Ask about your child’s academic progress and grades. Discuss behavioral, social, and emotional concerns.
2. Speak to your Parent Coordinator
If you can’t resolve a concern with your child’s teacher or if you’d like to learn more about school programs, reach out to your school’s parent coordinator. You can find parent coordinator contact information by searching for your child’s school on Find a School. Parent coordinator information is on each school’s page under General Information.
3. Meet with your Principal
Principals can help with school-specific problems that the teacher and parent coordinator can’t resolve. Please call the school to make an appointment to speak with the principal. You can find principal contact information by searching for your child’s school on Find a School. Principal information is on each school’s page under General Information.
4. What if I have a question that can’t be resolved at the school?
You can reach out to your district support team. At every district office there is a family support coordinator (FSC) who work with superintendents to help you with concerns that can’t be resolved at your child’s school.
If you are a leadership parent, you can reach out to the district family leadership coordinator to help you with your PA/PTA or other leadership questions.
For a full list of district support team contacts, see our Superintendents page.
If you aren’t able to resolve your issue with the family support coordinator and superintendent, you can contact the executive superintendent for your district. You can find contact information on the Executive Superintendents page.
Contact the NYC Department of Education
You can call:
- 718-935-2200 (Monday-Friday, 8 a.m.- 6 p.m.)
- 311 (24 hours a day, seven days a week) and let the operator know you have an education-related issue.
- TTY Services are available by calling 212-504-4115.
- Over-the-phone interpretation is available in more than 200 languages.
Quick Contacts for Hot Topics
English Language Learners/Multilingual Learners Support
Learn more about programs and services for students learning English.
We encourage all parents/guardians to get involved with New York City public schools. Families are our closest partners in helping our 1.1 million students to thrive. Learn about Family Empowerment and how you can get involved in your school or district.
Report Student-to-Student Bullying/Harassment
A safe and confidential way to report bullying.
Learn more about special education services and programs.
Families of students with disabilities who attend charter or nonpublic schools should visit schools.nyc.gov/CSE
Resources for enrollment at every grade level.
Translation and Interpretation Services
Get important information translated into your language.
Learn more about getting to and from school.
Sign up for text alerts about important events like snow days and other weather events or school closures.
Text "nycschools” to 877-777 to receive updates. (Message and data rates may apply.)
Get up to the minute announcements on social media:
New York City Schools Account
NYC Schools Account (NYCSA) is a web-based application that lets you to see your child’s academic and biographic information on any computer, phone, or tablet. You can see your child’s attendance, grades, test scores, Fitnessgram results, enrollment history, and schedule. Learn more on the NYCSA page.
Sign up for Email Updates
Visit our Sign Up page to get email newsletters, updates, and alerts that are right for your child.
Student Records and Transcripts
Do you need a copy of your school transcript or other records? Visit the Requesting Student Records and Transcripts page.
Let us know your experience with the DOE website. Fill out this quick survey to let us know if you found what you were looking for.
Visit the Employees page for DOE staff information.